Siebel Partner Manager

Oracle's Siebel Partner Manager empowers companies to manage partner relationships effectively. Key features include the ability to track leads, assess partner progress, improve forecasting accuracy, manage complex pricing schemes and oversee channel operations. As a result, companies can build a partner ecosystem that improves sales efficiency while reducing management costs.

FEATURES


* Partner Ecosystem—facilitate a collaborative relationship between partners and brand managers
* Program Management—plan and execute collaborative sales, marketing, and service initiatives
* Improved Business Intelligence—enhance forecasting accuracy and pipeline visibility
* Worldwide Oversight—orchestrate channel operations around the globe

Siebel Partner Portal

Oracle's Siebel Partner Portal enables companies to share information between partners, brand owners, and joint customers. Its broad range of data, marketing materials, and selling tools facilitates the collaborative sales process, while its superior service and problem-resolution capabilities help partners deliver timely and consistent customer service.

FEATURES



* Data Sharing—improve collaborative sales and service
* Online Resources—Provide easy access to product information, training, and sales tools
* Solutions and FAQ Database—reduce support and call-center costs
* Warranty Verification—validate the eligibility of joint customers for service

Siebel Partner Analytics

Oracle's Siebel Partner Analytics application provides organizations with the insight they need to improve partner performance. With 200 prebuilt reports and ad hoc analytic tools, they enable businesses to assess the performance of partners individually, in groups, and as a whole, and then adjust sales strategy and product promotions accordingly.

FEATURES


* Prebuilt Reports—take advantage of 200 reports and ad hoc analytic tools
* Comprehensive Evaluation—examine all sales, service, and marketing activities
* Flexible Analysis—assess the performance of one, some, or all of your partners
* Comparative Performance—identify your best - and worst-performing partners
* Analytic Insight—learn how to improve partner performance

Siebel Partner Relationship Management

Oracle PRM, which now includes Siebel, is the market leading comprehensive channel management solution that allows brand owners to achieve their channel business objectives. With the best industry-specific PRM solutions, proven customer successes, and unmatched deployment options—including both on premise and on demand solutions, Oracle PRM is the clear channel management leader.

ORACLE IS #1 IN PARTNER RELATIONSHIP MANAGEMENT

* Only Oracle offers a thorough set of industry-specific channel management solutions
* Only Oracle offers complete, actionable channel and partner analytics
* Only Oracle offers seamless integration with existing Siebel CRM processes; unlike niche solutions, Oracle PRM provides complete integration with ERP systems as well
* Only Oracle provides embedded industry-leading channel methodologies and best practices (CHAMP)

Siebel Collaboration

Oracle's Siebel Collaboration leverages the complementary capabilities of Siebel applications and Microsoft SharePoint—allowing customer information to flow seamlessly between Microsoft Outlook and Siebel applications. This solution allows sales experts, partners, and customers to work collaboratively in managing opportunities and service requests. Siebel Collaboration creates an accessible, collaborative environment in which employees can work on a task list, schedule meetings, manage business contacts, or simply share files.

Improve Your Customer Experience with Team Collaboration
In today's fast-paced workplace, companies need employees to spend less time on administrative work and more time with customers. Employees need simple, easy-to-use tools for managing their time and contacts.

SHARE CUSTOMER INFORMATION BETWEEN MICROSOFT OUTLOOK AND SIEBEL APPLICATIONS


Siebel Collaboration leverages the complementary capabilities of Siebel applications and Microsoft SharePoint—allowing customer information to flow seamlessly between Microsoft Outlook and Siebel applications.
Whether employees are working with a task list, scheduling meetings, or managing business contacts, Siebel applications integrate with Microsoft to:

* Provide quick insight into all customer interactions
* Create a collaborative environment for managing opportunities and service requests
* Enable employees, partners, and customers to engage in discussions, share files, and manage tasks
* Store, manage, and associate interactions with a specific CRM business initiative




FEATURES



* File Sharing—enables employees and customers to share files and manage tasks
* Shared Customer Information—accessible via Microsoft Outlook and Siebel applications
* Joint Marketing—leverage business partners to maximize sales and marketing opportunities
* Threaded Discussions—capture conversations that are a part of responding to customer requests
* Instant Messaging—enable team members to instantly communicate and access the information they need
* Team Space—lets sales and service team members work closely with experts throughout your company
* Document Libraries—archive documents related to a sales opportunity or service request for organization-wide access

Siebel Enterprise Sales Analytics

Oracle's Siebel Enterprise Sales Analytics provides hundreds of key performance indicators and more than 100 reports in six customizable dashboards. These analytics solutions dramatically improve effectiveness by providing real-time, actionable insight into every sales opportunity at the point of customer contact. With more accurate sales forecasts and enhanced identification of potential problems and opportunities, Siebel Enterprise Sales Analytics helps you close business faster and increase overall sales revenue.

FEATURES

* Sales Analytics—ensure quota achievement, maximize revenue through better cross-selling and up-selling, shorten sales cycles, and increase win rates
* Sales Revenue Analytics—track sales orders, invoicing, and revenue, and increase customer value and follow-on sales potential, and proactively manage order pipeline and resources to maximize sales revenue
* Sales Fulfillment Analytics—ensure faster customer order fulfillment and revenue recognition, increase customer satisfaction, and improve product delivery cycle times
* Sales Pipeline Analytics—accelerate lead-to cash cycle and achieve a comprehensive view of customer orders and invoices to maximize sales throughput

Siebel Sales Applications

Oracle's Siebel Sales applications maximize sales effectiveness in real time by accelerating the quote-to-cash process, aligning sales channels, increasing pipeline and win rates, and raising average transaction values.

* Comprehensive, industry-specific SFA capabilities
* Proven mobility solutions for disconnected access
* On-demand CRM options for fast roll-out

The world's most complete Customer Relationship Management (CRM) solution, Siebel CRM helps organizations differentiate their businesses to achieve ma

News Facts
Oracle’s Siebel CRM and Oracle® CRM On Demand are each positioned as a leader in the record-centric category of Forrester Research’s October 2008 independent report, “The Forrester Wave: Customer Service Software Solutions, Q4 2008.”
In Q2 2008, Forrester interviewed 29 vendors and user companies. The customer service products were segmented into record-centric, interaction-centric and process-centric categories, and they were evaluated against an average of 180 criteria and three high-level buckets: current offering, strategy and market presence.
Siebel CRM scored the highest in current offering and market presence within a field of 14 total record-centric products evaluated.
Supporting Quotes
Forrester Research’s report states that Siebel CRM “leads with broad and deep functionality, much of which is available to users of the Oracle CRM On Demand offering. The breadth of functionality includes interaction management, field service and workflow with all customer interaction being guided by underlying entitlements and corporate relationships. Oracle Siebel is very strong across field service management capabilities – core field service and mobile in particular.”
The report also states that Oracle CRM On Demand “competes with other SaaS vendors, providing faster time-to-value, good usability and lower upfront costs. Oracle CRM On Demand is innovating with new capabilities such as Social CRM (Fusion Edge applications) to increase collaboration, innovation and adoption of CRM within organizations.”
“Oracle CRM On Demand and Oracle’s Siebel CRM are each taking their positions as a leader in Forrester Research’s prestigious ‘Forrester Wave,’” said Oracle Senior Vice President of CRM Anthony Lye. “Through constant innovation and unyielding dedication to investment, Oracle’s Siebel CRM and Oracle CRM On Demand each will continue to be a leader and give organizations the best choice and value for powerful customer service functionalities.”

Siebel Customer Relationship Management Applications

The world's most complete Customer Relationship Management (CRM) solution, Siebel CRM helps organizations differentiate their businesses to achieve maximum top-and bottom-line growth. It delivers a combination of transactional, analytical, and engagement features to manage all customer facing operations. With solutions tailored to more than 20 industries, Siebel CRM delivers:

* Comprehensive on premise and on demand CRM solutions
* Tailored industry solutions
* Role-based customer intelligence and pre-built integration