Siebel Business Process Solutions

• Identify and explain the business processes supported by siebel applications
• Can be used as an aid during the discovery,design and deployment phases of a siebel implementation
• Are accessed from the siebel business process solutions library (BPSL)
• Can be obtained by contacting your district Manager, TAM, or Engagement Manager
  

Siebel Business Process

• Are Modeled on industry-specific best practices

Provide a basis for the functionality embedded within the entire suite of siebel applications

• Are Defined for all Siebel Applications

Depict the work flow typically followed by users or systems to accommodate the standard applications

• For Example , Manage Order business process
  

Helps create,validate, and manage the order across the entire order lifecycle

Stages if the Multi-Phased Approach

Define - Define the goals for a single implementaion phase

Discover - Discover detailed business requirements and solutions

Design - Design solutions tailored to the business requirements

Configure - Persorm application configuration to meet business requirements

Validate - Validate the application for appropriate implementation of

Deploy - Deploy application , training , and help desk for final production system

Advantages Of Multi -Phased Approch

• Allows for manageable project size and scope
• Helps achieve implementation benefits sooner
• Applies knowledge and experience from earlier phases

Implementation Methodology Charecterstics

• Your project methodology should :

1. Define each implementation stage, the deliverables for each stage, and the time frames for the stages
2. Identify who is responsible for which components of the plan and how the plan is to be implemented

For Example , the siebel eRoadmap methodology.

• Is a phased project rollout method
• Helps identify and address key strategic and tactical issues
• Helps develop and outline for the progress of the project
• Prescribes activity stages that are iterative in nature
• Enables the implentation team to bring the system up in phases so employees and customers can begin to use it quickly
  

Use A Standardized Implementation Methodology

• To ensure the organization's business processes are supported and requirements are met by the siebel application
• To ensure the implementaion activites are based on industry best practices

1. Identify metrics to establish return on investment (ROI)
2. Develop clear acceptance criteria
3. Identify project scope on key business drivers
4. Define project roles and responsibilities
   

Siebel CRM Enterprise

An Installed solution that provides an integrated product suite with functionality tailored to more than 20 specific industries

Siebel CRM Professional Edition

• An installed solution designed for companies with fewer than 100 users
• Provides a family of multichannel sales ,customer service and marketing applications
  

Accounts

• Are Businesses external to your company
  
• Represent a current or potential client , a business partner , or a competitor
  

Contacts

• Are People with whom you do business
• Have the following charecteristics

1. A name
2. A job title
3. An email address and phone number
   

Opportunities

• Are Potential revenue-generating events
• Have the following charecteristics

1. A possible association with an account
2. An identified potential revenue
3. A probability of completion
4. A close date
   

Orders

• Are Products or services purchased by your customers
• Have the following charecteristics

1. An order number
   
2. A status and priority
3. An associated account