Service Requests

• Are requests from customers for information or assistance with a problem related to products or services or purchased from your company
  
• Have the following charecteristics

1. A status
2. A Severity level
   

Activities

• Are Specific tasks or events to be completed
• Have the following charecterstics

1. A start date and due date
2. A priority level
   

Assets

• Are Instances of purchased products
  
• Have the following charecterstics

1. An Asset Number
2. A Product and part number
   

Employee Application : Siebel Sales

• Allows your sales force to manage accounts ,sales opportunities and contacts

• Helps identify top opportunities and specific actions to better manage those opportunities to a more rapid closure
  

Employee Application: Siebel Call Center

Enables Customer Service and telesales representatives to

• Provide Customer Support
  
• Generate Customer loyality
• Increase revenues through effective campaign execution ,cross-selling and up-selling
  

Customer Application : Sales Catalog

• Allows Companies to develop ,manage and deliver dynamic product catalogs across all customer channels
  

Customer Application : Siebel eSales

• Allows you customers to purchase products over the web
• Includs and intereactive product catalog,search and product comparision mechanisms and online ordering capabilities
  

Partner Application:Siebel Partner Portal

• Allows partners to communicate,collaborate,and conduct business with a Web-base interface
• Includes product information,training ,sales tools ,transaction data ,and performance analysis reports

Implementing Siebel Applications

Module Objectives

• After completing this module you will be able to :
  
• Describe the advantages of using a standardized implementation methodology
• Describe Siebel business processes and how they support siebel application implementations
• Identify the recommended approch for implementing siebel application
• why you need to know :
• For a successful siebel application implementaion ,you need to understand the implementation approch and methodology

Successful Siebel Product Implementations

• Are achieved by project teams that:
• Adhere to a standardized implementation methodology that uses a multi-phased deployment approch
• Minimize configuration by addressing user requirements with siebel application functionality and business processes