What Are Siebel Application ?

1. Siebel Applications are built on a common architecture and allow you to implement business processes based on the stadard functionality .
2. Facilitates the implementation and adoption of the applications share a common database between multiple siebel applications makes a common set of data available to all applications .
3. Are Designed to be implemented with minimal configuration address user requirements by implementing the standard siebel application functionality
4. Can be tailored to meet specific business requirements
5. Keep modifications to a minimum ensure the sucess of your siebel application implementation.
   

Some Of the Application Used In Siebel

Employee Application : Siebel Sales

• Whicha allows your sales force to manage accounts ,sales opportunities ,and contacts

• Helps idnetify top opportunities and specific actions to better manage those opportunities to a more rapid closure.

Employee Application : Siebel Call Center

• Enables Customer service and telesales representatives to provide customer loyality
• Increase revenues through effective campaign execution,cross-selling,and up-selling.

Customer Application : Sales Catalog

Allows companies to develop,manage,and deliver dynamic product catalogs across all customre channels.

Customer Application : Siebel eSales

Allows your customer to purchase products over the web includes an intereactive product catalog ,search and product comparision mechanism,and online ordering capabilities.

Partner Application : Siebel Partner Portal

• Allows partners to communicate,collaborate,and conduct business with a web-based-interface.
• Includes product information ,training,sales tools,transaction data and performance analysis reports.
  

Types Of User Interfaces (UI)

High-Interactivity (HI) mode : Is available for employee applications,supported highly interactive enterprise users.

Requires Internet Explorer 5.5 Sp2 or 6.o with Sp1 and supports additional usability features sucha as drag-and-drop for setting coloumn widths and positions

Standard-Interactivity(SI) mode : Are available for customer applications

Use a wide variety of browsers and behaves like traditional web applications,requiring frequent page refreshes.

Types Of Siebel Enterprise Applications

Employee Applications : Are Used by internal employees

Examples include : Siebel Call Center ,Siebel Sales

Customer And Partner Applications: Are used by customers and partners

Examples includes : Siebel Customer order management , Siebel Partner Relationship Management(PRM).

Siebel Business Entities

Some Of The Siebel Business Entities are :

1. Accounts
2.Opportunities
3.Orders
4.Service Requests
5.Activities
6.Assets

Accounts :

• Are business external to your company
• Represent a current or potential client,a business partner,or a competitor.

Contacts :

• Are People with whom you do business
• have the following charecteristics

1. A name
2. A job Title
3. An email address and phone number

Opportunities :

• Are Potential revenue-generating events.
• Have the following charecteristics

1. A possible association with an account
2. An identified potential revenue
3. A probability if completion
4. A close date

Orders :

• Are Products or services purchased by your customers
• Have the following charecteristics

1. An order number
   
2. A status and priority
3. An associated account

Service Requests :

Are requests from customers for information or assistance with a problem related to products or services purchased from your company

Have the following charecterstics

1. A Status
2. A severity level
3. A priority level

Activities :

Are Specific tasks or events to be completed

Have the following charecteristics

1. A start date and due date
2. A priority level
3. Assignesd employees

Assets :

Are Instances of purchased products

Have the following charecteristics

1. An asset number
2. A product and part number
3. A status level

Types Of Siebel Business

Siebel CRM Enterprise

An installed solution that provides an integrated product suite with functionality tailored to more than 20 specific industutries

Siebel CRM Professional Edition

• An installed solution designed for companies with fewer than 100 users
• Provides a family of multichannels sales,customer services, and marketing applications

Siebel CRM OnDemand

• A hosted solution that provides core functionality to casual users,business partners ,and remote divisions.
• Available on a per-user basis through a monthly subscription.
  

Siebel Customre Relationship Management (CRM)

Enables you to manage all cusomer touchpoints through email,telephone,fax,the web,or in the field.

• Synchronizes all touchpoints through one central information repository ,one database,one tool set, and one architecture
• Provied your customers with a consistent view of the company and your company with a consistent view of the customers
• includes installed and hosted applications to align with your current and future business requirements.
• Extends your CRM solution to everyone in your employee and partner organizations.