Event Summary:
With the release of the following statement Siebel Systems, Inc. launched Siebel 7.
On November 26, Siebel Systems, Inc., the leading provider of customer-centric eBusiness applications software, shipped Siebel 7, the seventh major release of Siebel eBusiness Applications. Siebel 7 (formerly referred to as Siebel 2001) reportedly provides the most comprehensive suite of packaged applications for customer relationship management (CRM) and employee relationship management (ERM), with the lowest total cost of ownership (TCO) so far. The enhancements worth pointing out are:
* A new Web-based architecture
* A formalized product upgrade and enterprise application integration (EAI) strategy
* Enhanced features across all application, including new industry-specific versions
* The formal launch of Siebel Employee Relationship Management (ERM)
This, Part One of a two-part News Analysis details recent Siebel 7 product release. Part Two discusses the Market Impact and makes User Recommendations.
A New Web-Based Architecture :As to counteract PeopleSoft's "no code on the client" mantra, Siebel 7 features the Siebel Smart Web Architecture, the zero-footprint Web client architecture that also preserves high levels of interactivity previously available only from desktop applications. Customers should thereby get the best of both worlds - cost savings associated with rapidly deploying a zero-install Web application and the rich, interactive, intuitive user experience available only from a desktop application. For instance, users can still invoke familiar user interface metaphors - such as dragging and dropping columns to rearrange their order, or selecting a record to edit in place - in ways not possible in traditional HTML Web clients.
The Siebel Smart Web Architecture minimizes the number of clicks and page refreshes when compared to traditional, first generation HTML clients. For example, the browser does not need to be refreshed every time the user makes a field-level change, which reduces the "round trip" exchanges between the browser and the server. This has the added benefit of improving network performance - but more importantly, it creates a highly interactive experience for the end users that can keep the context of what they are working on.
A Formalized Product Upgrade And Enterprise Application Integration (EAI) Strategy: As with the six prior releases of Siebel eBusiness Applications, Siebel 7 allows existing customers to employ an automated process to upgrade to the latest version of the application by combining and merging customizations with new functionality on the enhanced platform. As a result, to date reportedly more than 90% of Siebel Systems' installed base has deployed on the latest version of Siebel eBusiness Applications within 12 months of a product release, providing the benefits of the expanded functionality while preserving prior investments in customizations and integrations. Siebel 7 continues in the tradition of providing an automated upgrade path from previous versions of Siebel eBusiness Applications by addressing all three dimensions of an upgrade - Platform, Data, and Customization.
Siebel 7 was also devised to operate in heterogeneous environments by supporting integration via an "Application Network". The framework should allow corporations to weave their IT applications investments together using an "information bus," which acts as the backbone for inter- and intra-enterprise data synchronization and business process execution. Siebel 7 has reportedly received broad support from more than 100 third-party software providers who have announced their intent to certify their solutions on Siebel 7.
The company intends to ensure rapid and successful implementation of the application network by providing pre-built business connectors for customer interaction that span other packaged applications, including SAP, i2, Oracle, and PeopleSoft. The underlying technologies - such as the workflow engine, XML generation and transformation wizards, dispatch service, and transport adapters - are included in Siebel 7 and can be used by organizations to expand or extend the out-of-the-box business process touch points. In addition, Siebel 7 provides a portal framework that allows it to serve as the portal to other applications, or to be accessed through a third-party portal, with a single user sign-on feature.
Enhanced Features Across All Applications, Including New Industry-Specific Versions : Siebel 7 is an integrated suite of 198 comprehensive applications designed to manage customer, partner, and employee relationships on a global basis. The Siebel 7 applications are pre-translated and pre-configured with regional settings for immediate and simultaneous global deployment in more than 20 languages. The following traditional CRM modules, in most of which Siebel has traditionally exhibited the leadership strength, include a significant set of new products and product enhancements: Siebel Sales, Siebel Marketing, Siebel Call Center, Siebel Field Service, Siebel Professional Service Automation (PSA), Siebel eService, Siebel eMail Response, Siebel Interactive Selling, and Siebel eChannel.
As an example, Siebel Sales, the market-leading sales force automation (SFA) offering, has been enhanced to include new sales tools and functionality. Siebel Sales 7 includes numerous forecasting enhancements and the critically important support for synchronizing mobile databases and handheld devices as well as wireless and voice access to Siebel Sales 7 data. Siebel Sales 7 provides support for a mobile Web client, where sales professionals can use the same Siebel Smart Web Architecture and user interface offline through a Web browser on their laptop or handheld and synchronize their local database with the server database. This release also includes Siebel Handheld support for the Palm OS(TM) platform and Palm products in addition to prior support for Microsoft Pocket PC.
Also, Siebel eChannel provides an enterprise-wide partner relationship management (PRM) platform that enables organizations to collaboratively sell, service, and market to end customers with their partners to increase revenue and drive customer satisfaction. Siebel eChannel 7 consists of three major components with greatly expanded functionality: Siebel eChannel Partner Manager, Siebel eChannel Partner Portal, and Siebel Partner Analysis. Other new functionality includes the partner performance scorecard, enhanced partner forecasting, and the capability to generate new partner-specific reports.
Furthermore, owing to the recent acquisition of nQuire, Siebel 7 brings business analytics capabilities across all Siebel eBusiness Applications to deliver relevant, actionable, real-time intelligence to employees, partners, and customers. Siebel Analytics 7 hopes to introduce a new paradigm in business analytics by allowing users in the extended enterprise to have real-time business and customer insight, spanning multiple data warehouses and operational sources within and external to Siebel Systems and accessible from Web, wireless, voice, or mobile devices. Siebel touts to provide the industry's first upgradeable pre-built data warehouse that includes pre-built data extractors and enhanced performance and scalability. Siebel Analytics 7 also includes prepackaged and fully configurable reports and interactive dashboards, which embody best practice metrics.
With its fourth major industry application release, Siebel Systems offers seven new industry applications and deepens its industry functionality to support segment-specific requirements within industries such as financial services and communications. Siebel 7 launches with a total of 20 Siebel Industry Applications, providing out-of-the-box eBusiness functionality mapped to support the business processes of major industries, including: financial services (institutional, retail, insurance, healthcare), communications (wireless, wireline, media), energy (utility, oil and gas), life sciences (pharmaceutical, clinical, medical products), consumer (consumer goods, retail, apparel), industrial (high technology, automotive, chemical), public sector, and travel and hospitality.
The Formal Launch Of Siebel Employee Relationship Management (ERM): Finally, Siebel ERM 7 is a suite of Web applications that increases employee productivity; increases workforce capabilities and skills; and streamlines the delivery of strategic information, training, and performance management. Siebel ERM 7's idea is to obviate the need for organizations to custom build their own employee portals and instead deploy professionally built ERM applications software. Siebel ERM 7 enables a collaboration among employees through features such as project management that allows teams to track and centralize all key project information and an integrated employee help desk. This should allow any organization to act as a highly coordinated, close-knit group, with increased productivity and lower costs.
This concludes Part One of a two-part News Analysis. Part Two discusses the Market Impact and makes User Recommendations.
With the release of the following statement Siebel Systems, Inc. launched Siebel 7.
On November 26, Siebel Systems, Inc., the leading provider of customer-centric eBusiness applications software, shipped Siebel 7, the seventh major release of Siebel eBusiness Applications. Siebel 7 (formerly referred to as Siebel 2001) reportedly provides the most comprehensive suite of packaged applications for customer relationship management (CRM) and employee relationship management (ERM), with the lowest total cost of ownership (TCO) so far. The enhancements worth pointing out are:
* A new Web-based architecture
* A formalized product upgrade and enterprise application integration (EAI) strategy
* Enhanced features across all application, including new industry-specific versions
* The formal launch of Siebel Employee Relationship Management (ERM)
This, Part One of a two-part News Analysis details recent Siebel 7 product release. Part Two discusses the Market Impact and makes User Recommendations.
A New Web-Based Architecture :As to counteract PeopleSoft's "no code on the client" mantra, Siebel 7 features the Siebel Smart Web Architecture, the zero-footprint Web client architecture that also preserves high levels of interactivity previously available only from desktop applications. Customers should thereby get the best of both worlds - cost savings associated with rapidly deploying a zero-install Web application and the rich, interactive, intuitive user experience available only from a desktop application. For instance, users can still invoke familiar user interface metaphors - such as dragging and dropping columns to rearrange their order, or selecting a record to edit in place - in ways not possible in traditional HTML Web clients.
The Siebel Smart Web Architecture minimizes the number of clicks and page refreshes when compared to traditional, first generation HTML clients. For example, the browser does not need to be refreshed every time the user makes a field-level change, which reduces the "round trip" exchanges between the browser and the server. This has the added benefit of improving network performance - but more importantly, it creates a highly interactive experience for the end users that can keep the context of what they are working on.
A Formalized Product Upgrade And Enterprise Application Integration (EAI) Strategy: As with the six prior releases of Siebel eBusiness Applications, Siebel 7 allows existing customers to employ an automated process to upgrade to the latest version of the application by combining and merging customizations with new functionality on the enhanced platform. As a result, to date reportedly more than 90% of Siebel Systems' installed base has deployed on the latest version of Siebel eBusiness Applications within 12 months of a product release, providing the benefits of the expanded functionality while preserving prior investments in customizations and integrations. Siebel 7 continues in the tradition of providing an automated upgrade path from previous versions of Siebel eBusiness Applications by addressing all three dimensions of an upgrade - Platform, Data, and Customization.
Siebel 7 was also devised to operate in heterogeneous environments by supporting integration via an "Application Network". The framework should allow corporations to weave their IT applications investments together using an "information bus," which acts as the backbone for inter- and intra-enterprise data synchronization and business process execution. Siebel 7 has reportedly received broad support from more than 100 third-party software providers who have announced their intent to certify their solutions on Siebel 7.
The company intends to ensure rapid and successful implementation of the application network by providing pre-built business connectors for customer interaction that span other packaged applications, including SAP, i2, Oracle, and PeopleSoft. The underlying technologies - such as the workflow engine, XML generation and transformation wizards, dispatch service, and transport adapters - are included in Siebel 7 and can be used by organizations to expand or extend the out-of-the-box business process touch points. In addition, Siebel 7 provides a portal framework that allows it to serve as the portal to other applications, or to be accessed through a third-party portal, with a single user sign-on feature.
Enhanced Features Across All Applications, Including New Industry-Specific Versions : Siebel 7 is an integrated suite of 198 comprehensive applications designed to manage customer, partner, and employee relationships on a global basis. The Siebel 7 applications are pre-translated and pre-configured with regional settings for immediate and simultaneous global deployment in more than 20 languages. The following traditional CRM modules, in most of which Siebel has traditionally exhibited the leadership strength, include a significant set of new products and product enhancements: Siebel Sales, Siebel Marketing, Siebel Call Center, Siebel Field Service, Siebel Professional Service Automation (PSA), Siebel eService, Siebel eMail Response, Siebel Interactive Selling, and Siebel eChannel.
As an example, Siebel Sales, the market-leading sales force automation (SFA) offering, has been enhanced to include new sales tools and functionality. Siebel Sales 7 includes numerous forecasting enhancements and the critically important support for synchronizing mobile databases and handheld devices as well as wireless and voice access to Siebel Sales 7 data. Siebel Sales 7 provides support for a mobile Web client, where sales professionals can use the same Siebel Smart Web Architecture and user interface offline through a Web browser on their laptop or handheld and synchronize their local database with the server database. This release also includes Siebel Handheld support for the Palm OS(TM) platform and Palm products in addition to prior support for Microsoft Pocket PC.
Also, Siebel eChannel provides an enterprise-wide partner relationship management (PRM) platform that enables organizations to collaboratively sell, service, and market to end customers with their partners to increase revenue and drive customer satisfaction. Siebel eChannel 7 consists of three major components with greatly expanded functionality: Siebel eChannel Partner Manager, Siebel eChannel Partner Portal, and Siebel Partner Analysis. Other new functionality includes the partner performance scorecard, enhanced partner forecasting, and the capability to generate new partner-specific reports.
Furthermore, owing to the recent acquisition of nQuire, Siebel 7 brings business analytics capabilities across all Siebel eBusiness Applications to deliver relevant, actionable, real-time intelligence to employees, partners, and customers. Siebel Analytics 7 hopes to introduce a new paradigm in business analytics by allowing users in the extended enterprise to have real-time business and customer insight, spanning multiple data warehouses and operational sources within and external to Siebel Systems and accessible from Web, wireless, voice, or mobile devices. Siebel touts to provide the industry's first upgradeable pre-built data warehouse that includes pre-built data extractors and enhanced performance and scalability. Siebel Analytics 7 also includes prepackaged and fully configurable reports and interactive dashboards, which embody best practice metrics.
With its fourth major industry application release, Siebel Systems offers seven new industry applications and deepens its industry functionality to support segment-specific requirements within industries such as financial services and communications. Siebel 7 launches with a total of 20 Siebel Industry Applications, providing out-of-the-box eBusiness functionality mapped to support the business processes of major industries, including: financial services (institutional, retail, insurance, healthcare), communications (wireless, wireline, media), energy (utility, oil and gas), life sciences (pharmaceutical, clinical, medical products), consumer (consumer goods, retail, apparel), industrial (high technology, automotive, chemical), public sector, and travel and hospitality.
The Formal Launch Of Siebel Employee Relationship Management (ERM): Finally, Siebel ERM 7 is a suite of Web applications that increases employee productivity; increases workforce capabilities and skills; and streamlines the delivery of strategic information, training, and performance management. Siebel ERM 7's idea is to obviate the need for organizations to custom build their own employee portals and instead deploy professionally built ERM applications software. Siebel ERM 7 enables a collaboration among employees through features such as project management that allows teams to track and centralize all key project information and an integrated employee help desk. This should allow any organization to act as a highly coordinated, close-knit group, with increased productivity and lower costs.
This concludes Part One of a two-part News Analysis. Part Two discusses the Market Impact and makes User Recommendations.
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