Technology Challenges Involved In Implementing CRM solution

• Integration with back office and legecy systems
• Build ,Manage and Enforce Work Flow Policies
• Managing all customer interactions seamlessly across multiple communication channels.
• eBusiness Application Integration

Vendor Offerings :

• Best of the Breed
• Interfaced Bundle
• Suite
  
• Integrated front and back office
• Enterprise Solutions
• Mid Market Solutions

By the year 2004 growth rate in CRM market will be 700%
By the year 2003 CRM will be a $24 billion industry globally.