CRM Components

• Marketing functionality
• Sales Management functionality
• Customer Care And Support functionality
• Field Service Support
• ERP Integration functionality
• E-commerce unctionality

1. Marketing Functionality :
   

• Campaign Management
• Lead Generations/Enhancement
  
• Opportunity Management
• Web-based Encyclopedia
• Market Segmentation

2. Sales Management Functionality :

• Pipeline Analysis
• Forcasting
• Sales Cycle Analysis
• Territory Alignment
• Territory And Assignment

3. Customer Care And Support Functionality

• Incident Assignment
  
• Escalation
  
• Tracking/Reporting
  
• Problem Management /Promising
• Order Management /Promising
  
• Warranty/Contract Management
  

4. Field Service Support

Real time information transfer to field personnel via mobile technologies

• Work orders
  
• Dispatching
  

5. ERP Integration Functionality

• Legacy Systems
  
• Third-Party External Information
  
• Excellent Data Synchronization
  

6. E-commerce Functionality

Manages Procurement Through EDI link and web-server,and includes business as well as business-to-customer.